Improve Your Customer Experience by Starting with your team
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Frequently Asked Questions
What exactly does Footprint Collective do?
Footprint Collective helps businesses grow from the inside out by aligning strategy with people and purpose. We work alongside SME owners and enterprise
leaders to bring clarity, alignment, and customer-first thinking to the heart of their business. From customer experience and team engagement to strategy and
growth planning — we co-create solutions that deliver long-term impact, not just short-term wins.
How do you tailor your services for small vs large businesses?
We meet you where you are.
For SMEs, we help simplify complexity and build scalable, sustainable foundations.
For corporates, we support transformation at scale — aligning cross-functional teams, sharpening strategy, and embedding customer-led thinking across the business.
Every engagement is bespoke, designed around your size, structure, and goals.
What makes Footprint Collective different from other consultancies?
We don’t just deliver strategy — we roll up our sleeves and walk the journey with you.
Footprint Collective blends commercial clarity with human connection. We co-design practical, sustainable solutions that align your team, engage your customers, and drive real momentum.
No jargon. No one-size-fits-all playbooks. Just the right mix of insight, empathy, and action.
How do I know your strategies will work for my industry?
Our approach is customer-centric and business-aligned — and that works across industries.
We’ve partnered with clients in retail, tech, health, aviation, FMCG, telecommunications, and more. Because every engagement is tailored, we work with your team, your customers, and your market in mind — always grounded in what drives results in your specific context.
Do you help with execution or only strategy?
We absolutely help with execution. From journey mapping and team workshops to go-to-market rollouts and internal comms alignment, we support you beyond the planning phase — making sure strategy becomes action, and action leads to outcomes.
How long do your engagements typically last?
It depends on what you need. Quick sprints or workshops may take 2–4 weeks, while deeper transformation projects can last 3–6 months. We work at your pace, delivering value in clear, manageable phases — without overwhelm or complexity.
Are your services available remotely or only in-person?
We offer flexible delivery. Most clients opt for a hybrid model — combining online strategy sessions and virtual check-ins with in-person workshops, leadership coaching, or team alignment days. We’ll adapt to what works best for your team and your rhythm.
Where are you based, and do you travel?
We’re based in Auckland, New Zealand, and work with clients across New Zealand, Australia, and internationally. Whether in person or online, we’re flexible and equipped to support businesses wherever you are.
Based in New Zealand. Working across Australasia & Global Markets.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- Sam Walton
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